Knowledgebase

DNS Update - NS A Records
Setting A Records for Private Nameservers Through its involvement in the management of the root...

Email setup and configuration
The Ionblade secure mail server url for both incoming and outgoing mail is host1.ionblade.com. We...

Hot to Reset WHMCS Admin Password
There are 2 ways you can reset your WHMCS Admin PasswordFrom the Login page click Forgot...

How Do I Access My Spam Folder?
If you've configured your cPanel hosting account to use the Spam Box feature of SpamAssassin,...

How do I reset my Ionblade.com password?
To reset your Ionblade.com password, click on the welcome message in the upper right hand corner...

How to add contacts or sub accounts
To add a contact or sub account, first login and click on "My Account" on the top right of the...

How to create/edit separate Cpanel accounts from WHM as an Ionblade reseller
If you want separate Cpanel accounts to keep your websites organized or to give access your...

Making sure your SOA and NS Records are Correct (DNS Glue)
This article is all about fixing your glue, by which we mean checking the SOA and NSrecords in...

Modify Your Host Record
Modifying your hosts file enables you to override the domain name system (DNS) for a domain on a...

Prevent hotlinking with a .htaccess file
OVERVIEW Hotlinking refers to linking directly to non-html objects on other servers, such as...

Server/mail time
Can I Change the Server Clock or Time Zone? The server clock is set to Pacific Time...

Why am I getting a Domain has exceeded the max defers and failures per hour error?
Why am I getting a Domain has exceeded the max defers and failures per hour error?...

How to access/manage your hosting account/s?
To manage your hosting account, first login using your user name (Email) and password:Click the...

How to create/remove an e-mail account and change passwords?
1. Log into your cPanel account2. Click on Email Accounts:3. Click on the Create button:4....

How to test your website on Ionblade's server with your computers "hosts" file
Why Change the Hosts File? Changing your hosts file is a temporary measure to preview your...

How to login into webmail?
In the account management menu navigate over to the Actions section on the right side of the...

Flush DNS
Flush DNS A very common issue you may encounter is when your local DNS resolvers cache a...

How to add/remove addon domain?
Log in to cPanel and navigate to DomainsTo add an addon domain, you need to click Addon Domains:...

How to connect to FTP with popular FTP client?
(To demonstrate, we will use Filezilla) You must enter a valid hostname, username, and...

How to create/remove a subdomain?
Select the Subdomains button in the Account Manager: To create a subdomain simply fill in the...

How to create/remove e-mail forwarder?
Under Email, select Forwarders: To create a forwarder simply click Add Forwarder: From there...

How to create/remove FTP account?
Under Files click on FTP Accounts:From here, fill out the necessary information then click Create...

How to create/remove MySQL Database?
Under Databases select MySQL Databases:From here you can create MySQL Database: From this page...

How to forward a domain?
Under Domains click on Redirects: Fill in the necessary information for the domain you want...

How to install application with Installatron?
Navigate to Web Applications and click Installatron Application Installer: From here you can...

How to manage cron jobs?
Under Advanced click on Cron Jobs: You will be directed to the configuration menu for new cron...

How to create backup?
To create a backup for your files on the server navigate to Files and select Backup: On here...

How to add/remove parked domain?
Parked Domain A parked domain is a domain thats not being used or does not have its own website...

ICANN Domain Ownership Verification Email
Changes that have occurred within the Registrars Accreditation Agreement (RAA- Registrar...

Why didn't my email get delivered, where did my email go, email problems, email bounce, or email daemon?
Using cpanel, Technical Analysts will get asked these questions many times. Unfortunately there...