Knowledgebase

Overview:

This interface attempts to copy a cPanel account from a remote server with a non-root password. To migrate a non-cPanel account to cPanel & WHM, follow the directions in our How to Manually Migrate Accounts to cPanel & WHM from Unsupported Control Panels documentation.

How to transfer a single account

Security

In this section of the interface, select whether to use the Restricted Restore feature or to copy reseller privileges.

Settings

In this section of the interface, specify information about the server that currently hosts the account. To do this, perform the following steps:

1. In the Server to copy from text box, enter the IP address or fully-qualified domain name (FQDN) of the remote server.
   • FQDN example — host.example.com
     Note:

     • The FQDN does not require the trailing dot.
     • You must enter FQDN’s in lowercase letters.
   • IP address example — 127.0.0.1
2. In the Username to copy text box, enter the username that owns the site.
3. In the User’s password text box, enter the user’s password.
4. To give the account a dedicated IP address on the target server, select the Give new account an ip address checkbox.

Copy Account

After you make your selections, click Copy Account to begin the transfer process. The Account Transfer interface (WHM >> Home >> Transfers >> Account Transfer) will appear.

About streaming transfers

When you use WHM to copy an account from another server, the system automatically queries the remote server to determine whether streaming is a viable option. Streaming provides a faster and less resource-intensive transfer of accounts between cPanel & WHM servers. The streaming process occurs as follows:

1. The pkgacct utility packages and transfers the account without the home directory on the remote server.
2. During account restoration, the target server retrieves the home directory.
3. The target server copies the home directory via a network connection directly from the remote server.

To enable streaming transfers, the following statements must be true:

• The target server must connect to the remote server via port 2086 (or port 2087 if you prefer to use SSL).
• The user who begins the transfer must have root-level privileges on the remote server’s WHM interface.

Compatibility issues

Because of changes to the backup system and other system features (for example, Horde), several compatibility issues exist in the restoration process.

MySQL and PostgreSQL database passwords

In cPanel & WHM version 11.42 and later, the system restores MySQL® and PostgreSQL databases to the account. However, the system does not restore the user’s password and it locks the user out of the databases.

To refresh the user’s privileges and restore access, the user must navigate to cPanel’s phpPgAdmin interface (cPanel >> Home >> Databases >> phpPgAdmin) or cPanel’s phpMyAdmin interface (cPanel >> Home >> Databases >> phpMyAdmin). When the user accesses either interface, the system refreshes the user’s privileges and restores access.

Horde

In cPanel & WHM version 11.50 and later, Horde SQLite database backups are not backwards compatible. For example, you cannot restore a Horde database backup that you created with cPanel & WHM version 11.52 to an installation of cPanel & WHM version 11.50.

Backups do not include some global Horde files. For more information, read our Backup Tarball Contents and Guide to Horde Data Behavior documentation.