Knowledgebase

Overview:

This interface allows you to configure an email address to forward incoming emails to another address. This is useful if, for example, you want to use one email address to check emails addressed to multiple accounts. You can also discard email or send (pipe) email to a program.

To manage forwarders for a specific domain on your account, select the desired domain from the Managing menu.

Email Account Forwarders

The Email Account Forwarders table lists all of the email addresses that use a forwarder to redirect email to another address or service.

• To quickly find a specific email address, enter a keyword in the Search text box and click Go.

• To view the route that a forwarded email takes, click Trace in the Functions column next to that email address.

  Important:

  If the server uses a third-party mail service, such as MailScanner, this feature will return invalid results. If you experience issues when you use this feature, contact your hosting provider for more information about your server’s configuration.

   

• To delete a forwarder, click Delete next to that email address, and then click Delete Forwarder to confirm.

• To change a forwarder, click Delete next to that email address, and then click Delete Forwarder to confirm. Then, follow the steps in the Add Forwarder section below.

Add Forwarder

To add a mail forwarder, perform the following steps:

1. Click Add Forwarder.

2. In the Address to Forward text box, enter the address for which you wish to forward incoming email.

3. Select the desired domain from the menu.

4. Select one of the following options:

   • Forward to email address — Select this option to forward incoming email to another address. Enter the forwarding address (or addresses separated by commas) in the text box.

   • Discard and send an error to the sender (at SMTP time) — Select this option to discard incoming email and automatically send a failure notice to the sender. Enter the desired failure message in the Failure Message text box.

   • Click Advanced Options to view the following additional options:

     • Forward to a system account — Select this option to forward incoming email to a system user. Enter the username of any user on the server in the text box.

       Note:

       System accounts do not have a public-facing email address.

        

     • Pipe to a program — To automatically forward incoming email to a program, enter a path to the program, relative to the account’s home directory (for example, utilities/support.pl) in the text box.

     • Discard (Not Recommended) — Select this option to discard incoming email without a failure notice.

       Important:

       We do not recommend this option, because the sender will not know that the delivery failed.

        

5. Click Add Forwarder.

Pipe to a Program

Use the Pipe to a Program option to parse and enter email information into a different system. For example, use the Pipe to a Program option to pipe email information to a program that enters email information into a ticket system.

• STDIN pipes email and headers to the program.

• Pipes can accept variables from the $_SERVER array and variables on the command line.

• The language or environment that you use may cause memory limit issues.

• If your script produces any output, even a blank line, the system will create a bounce message that contains that output.

When you use the Pipe to a Program option, enter a path that is relative to your home directory. For example, to use the /home/user/script.pl script, enter script.pl in the Pipe to a Program text box, where user represents your username.

Domain forwarders

Domain forwarders redirect incoming email for invalid addresses to another domain.

The Forward All Email for a Domain table lists all of the domain forwarders for your account.

Add Domain Forwarder

To add a domain forwarder, perform the following steps:

1. Click Add Domain Forwarder.

2. Enter the domain to which you want to forward email.

3. Click Add Domain Forwarder.

Delete a domain forwarder

To remove a domain forwarder, click Delete next to the domain forwarder that you wish to remove, and then click Delete Domain Forwarder to confirm.